Last Updated: 5th February, 2026
Thank you for shopping with Rtoyluxuryhair. This Shipping Policy explains how your orders are processed, shipped, and delivered.
1. Order Processing Time
- Orders are processed within 1–3 business days after payment confirmation.
- Orders are not processed on weekends or public holidays.
- Once your order is shipped, you will receive a confirmation message with tracking details (where available).
2. Shipping Locations
We currently deliver:
- Nationwide within Nigeria
- International orders (delivery time and cost vary by destination)
3. Estimated Delivery Time
- Lagos & nearby areas: 1–3 business days
- Other states in Nigeria: 2–5 business days
- International deliveries: 5–10 business days
Delivery times may be affected by courier delays, customs processing, weather conditions, or other unforeseen circumstances.
4. Shipping Fees
- Shipping costs are calculated at checkout based on your location and order size.
- Occasional free shipping promotions may be offered during special sales.
5. Tracking Your Order
When available, tracking details will be sent via:
- Email
- SMS
- WhatsApp
Please allow up to 24 hours for tracking information to become active.
6. Incorrect Address or Failed Delivery
If delivery fails due to:
- Incorrect shipping address
- Unreachable phone number
- Customer absence at delivery
The customer may be required to pay a re-delivery fee before the order can be shipped again.
7. Lost or Damaged Orders
If your package arrives damaged or you believe it is lost in transit:
- Contact us within 48 hours of delivery.
- Provide your order number and clear photos of the issue.
We will investigate with the courier service and work toward a suitable resolution.
8. Contact Us
For shipping questions or support, please contact:
Ratoyluxuryhair
Email: hello@ratoyluxuryhairs.com
Phone/WhatsApp: +44 7362 260587